Emergency stroke ambulance
Time is brain. Assigned in 60 seconds and routed to a hospital that can actually treat a stroke.
704455005924×7 · Live tracking shared with your family · Published fare, no surge
While the ambulance is on its way
- 1
Call now. Note the time symptoms started.
Write down the last time the person was definitely normal. Treatment options depend on that single clock, and nobody remembers it accurately later.
- 2
Lie them on their side. Nothing by mouth.
If they are drowsy or vomiting, turn them onto their side to protect the airway. No food, no water, no medicine — swallowing is often affected in a stroke.
- 3
Open the way in and gather medicines.
Unlock the door, send someone to the gate, and collect current medicines — especially blood thinners and diabetes medication — plus recent reports.
Call immediately if you see any of these
- —Face drooping on one side
- —Arm or leg weakness, usually on one side
- —Slurred or confused speech
- —Sudden loss of vision in one or both eyes
- —Sudden severe headache with no known cause
- —Sudden loss of balance or coordination
Do not drive the patient yourself if an ambulance is on the way. A moving ambulance can begin treatment; a private car cannot.
What arrives when you call
Continuous monitoring and oxygen
Vitals, oxygen saturation and cardiac rhythm tracked from the pickup point, because a stroke patient can deteriorate quickly and quietly.
Blood glucose testing
Low blood sugar mimics a stroke closely, and it is treatable on the spot. It is checked before assumptions are made.
Airway protection and positioning
Suction and advanced airway equipment on board, with the patient positioned to protect against aspiration for the whole journey.
A crew that documents the clock
The last-known-well time, the symptom pattern and the medication history are recorded and handed to the receiving team, so no time is lost re-establishing them at the door.
From your door to the hospital bed
Assigned in 60 seconds
HeartbeatX assigns on live travel time rather than straight-line distance, so the vehicle that reaches you first is the one that comes.
Destination chosen for capability
The nearest hospital is not always the right one. A stroke needs a CT scanner and a team able to act on it — the crew routes to a hospital that can, and tells you why.
Hospital pre-alerted with the clock
The receiving team is given the symptom onset time and the patient's status en route, so imaging can be ready rather than requested on arrival.
Bed-to-bed handover
Clinical handover completed at the bed and documented, with a copy for the family.
Onward transfer if needed
If the patient needs a centre that can perform thrombectomy, the same desk arranges the onward transfer without you starting again with a new operator.
Stroke Ambulance
Questions people ask on the call
Why does the time symptoms started matter so much?
Because the treatments available for a stroke depend on how long ago it began. Knowing the last time the person was definitely normal — not when you noticed — is the single most useful piece of information you can give the crew and the hospital.
Should I take the patient to the nearest hospital myself?
Not if an ambulance is on the way. A stroke needs a hospital with a CT scanner and a team ready to act on it, and the crew both knows which those are and can pre-alert them. A private car arrives unannounced at a hospital that may not be able to treat the patient.
What should I not do while waiting?
Do not give food, water or medication, including aspirin — a stroke can be a bleed rather than a clot, and swallowing is often impaired. Do not let the patient walk around. Stay on the line with the dispatcher.
Do you handle transfers to a thrombectomy centre?
Yes. Urgent inter-hospital stroke transfers, including ventilated patients, are arranged with the receiving centre pre-alerted and the imaging and case notes travelling with the patient.
Is the fare higher for an emergency at night?
No. The published rate for the vehicle class and distance applies at every hour, on every day of the year. The total is stated on the call, before dispatch.