Emergency cardiac ambulance
Defibrillator, cardiac monitoring and an ACLS-trained crew, assigned in under 60 seconds.
704455005924×7 · Live tracking shared with your family · Published fare, no surge
While the ambulance is on its way
- 1
Call now. Stay on the line.
The dispatcher assigns a cardiac ambulance while still talking to you, and can tell you what to do until it arrives.
- 2
Keep the patient still and sitting up.
Do not let them walk. Loosen tight clothing. Do not give food or water. Follow the dispatcher on medication — do not give anything on your own.
- 3
Open the way in.
Unlock the door, send someone to the gate or main road, hold the lift. Keep the phone free for the crew.
Call immediately if you see any of these
- —Chest pain or pressure, lasting more than a few minutes
- —Pain spreading to arm, jaw, neck or back
- —Sudden breathlessness
- —Cold sweat, nausea, or a sense of impending doom
- —Collapse, or unresponsiveness with abnormal breathing
Do not drive the patient yourself if an ambulance is on the way. A moving ambulance can begin treatment; a private car cannot.
What arrives when you call
Defibrillator and cardiac monitor
Continuous rhythm monitoring from the moment the crew reaches the patient, with defibrillation available immediately rather than at the hospital.
ECG on scene
A tracing taken at the pickup point and shared with the receiving hospital, so the decision about where to take the patient is made on evidence rather than on distance.
Cardiac drugs and advanced airway
Emergency cardiac medication, infusion pumps, oxygen and advanced airway equipment carried as standard.
ACLS-trained crew
Paramedics trained in advanced cardiac life support, with a doctor on board where the case calls for one.
From your door to the hospital bed
Assigned in 60 seconds
HeartbeatX assigns the nearest capable vehicle on live travel time, not straight-line distance — the ambulance that arrives first, not the one that looks closest.
Treatment starts at the pickup point
Monitoring, oxygen and cardiac protocols begin where the patient is, not when the vehicle reaches a hospital.
Receiving hospital pre-alerted
The emergency department — and where relevant the cath lab team — is told what is coming and given the patient's status en route, so preparation starts before arrival.
Bed-to-bed handover
The crew hands over at the bed with a documented clinical summary, not at the porch. A copy goes to the family.
Family tracking throughout
A live tracking link goes out the moment a vehicle is assigned, so nobody has to call the desk for updates.
Cardiac Ambulance
Questions people ask on the call
How fast can a cardiac ambulance reach me?
A vehicle is assigned within 60 seconds of your call and routed on live traffic conditions. Arrival time depends on your city and pin code — the dispatcher will tell you the realistic figure on the call rather than a number designed to reassure you.
What should I do while waiting?
Keep the patient still and sitting up, loosen tight clothing, and do not give food, water or medication on your own. Stay on the line: if the patient becomes unresponsive and is not breathing normally, the dispatcher will guide you through chest compressions.
Which hospital will the ambulance take us to?
For a suspected heart attack, the right hospital is one that can open a blocked artery, which is not always the nearest one. The crew decides with you and with the receiving hospital, based on the ECG taken on scene.
Does a cardiac emergency cost more at night?
No. The fare is the published rate for the vehicle class and distance, and it is the same at 3 a.m. as at 3 p.m. There is no surge, no night multiplier and no emergency premium. The total is stated on the call.
Do you handle transfers between hospitals for cardiac patients?
Yes. Post-angioplasty transfers, movement to a cardiac centre, and ICU-to-ICU cardiac transfers are routine, including ventilated patients and long-distance transfers by train or air ambulance.